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Quick Tips
- Call 079-22960123 for centralized passenger queries and grievances
- Email [email protected] for feedback and complaints
- General correspondence: 079-23248572
- Visit Customer Care Centre at any metro station for immediate help
How to Reach Ahmedabad Metro (GMRC) Customer Care
- 1Call the helpline — Dial 079-22960123. Available 10:30AM-6:10PM.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.gujaratmetrorail.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Ahmedabad Metro (GMRC) Issues
Users commonly contact Ahmedabad Metro (GMRC) customer care for these issues:
Booking not going through
Payment deducted, no ticket
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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