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Quick Tips
- Call 033-22264817 or 9007041844 for train info, smart card and grievances
- Dial 139 for general railway helpline (24/7, 12 languages)
- Women helpline: 9007041908, Security: 182
- Lodge complaints via RailMadad app or railmadad.indianrailways.gov.in
How to Reach Kolkata Metro Rail Customer Care
- 1Call the helpline — Dial 139 (toll-free, no charges apply). Available 24/7 (139), 6AM-10PM (metro helpline).
- 2Visit the official website — Go to mtp.indianrailways.gov.in for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Kolkata Metro Rail Issues
Users commonly contact Kolkata Metro Rail customer care for these issues:
Booking not going through
Payment deducted, no ticket
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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