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Quick Tips
- Call toll-free 1800-425-0355 for passenger support (Mon-Sat 6AM-10PM)
- Office enquiry: 0484-2846700 or 0484-2846770 (9:30AM-5PM)
- WhatsApp 9188957488 for ticketing support
- Email [email protected] for complaints
How to Reach Kochi Metro Rail (KMRL) Customer Care
- 1Call the helpline — Dial 1800-425-0355 (toll-free, no charges apply). Available Mon-Sat 6AM-10PM (toll-free), 9:30AM-5PM (office).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to kochimetro.org for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Kochi Metro Rail (KMRL) Issues
Users commonly contact Kochi Metro Rail (KMRL) customer care for these issues:
Booking not going through
Payment deducted, no ticket
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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