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Quick Tips
- Try IRCTC Rail Connect app for faster booking
- Tatkal booking opens at 10 AM (AC) / 11 AM (Non-AC)
- Use Paytm/MakeMyTrip for alternative booking
- Check PNR status via SMS: PNR <Number> to 139
How to Reach IRCTC Customer Care
- 1Call the helpline — Dial 1800-111-139 (toll-free, no charges apply). Available 24/7.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.irctc.co.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common IRCTC Issues
Users commonly contact IRCTC customer care for these issues:
Portal completely down
Service unavailable
Can't log in
OTP not coming
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 5 December 2024
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