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Quick Tips
- Call toll-free 1800-270-5501 for operations, ticketing and emergency support
- WhatsApp 9420101990 for QR code-based ticket booking
- Email [email protected] for feedback
- One Pune Card helpline: 022-45000800
How to Reach Pune Metro Rail (Maha Metro Pune) Customer Care
- 1Call the helpline — Dial 1800-270-5501 (toll-free, no charges apply). Available 24/7.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to punemetrorail.org for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Pune Metro Rail (Maha Metro Pune) Issues
Users commonly contact Pune Metro Rail (Maha Metro Pune) customer care for these issues:
Booking not going through
Payment deducted, no ticket
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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