Want your brand on this page?Advertise with us
Quick Tips
- Access support via Profile > Settings > Help > Report a Problem
- Check help.instagram.com for account recovery
- Shake your phone while using app to report bugs
- Clear app cache if feed is not loading
- Check @Instagram on Twitter for outage updates
- Try web version at instagram.com if app fails
- Disable VPN if experiencing connection issues
How to Reach Instagram Customer Care
- 1Call the helpline — Dial In-App Support. Available 24/7 (online support only).
- 2Visit the official website — Go to help.instagram.com for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Instagram Issues
Users commonly contact Instagram customer care for these issues:
Can't log in
Feed not loading
App keeps crashing
Posts not uploading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 19 January 2026
Is Instagram down right now?
Check live status, report issues & see if others are affected