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Quick Tips
- Visit facebook.com/help for all support topics
- Use "Report a Problem" in app menu for bugs
- Check facebook.com/help/contact for contact forms
- For hacked accounts, visit facebook.com/hacked
- Clear browser cache if web version has issues
- Check @Meta on Twitter for platform updates
- Messenger issues? Try messenger.com directly
How to Reach Facebook Customer Care
- 1Call the helpline — Dial Help Center. Available 24/7 (online support only).
- 2Visit the official website — Go to www.facebook.com/help for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Facebook Issues
Users commonly contact Facebook customer care for these issues:
Can't log in
Feed not loading
App keeps crashing
Posts not uploading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 19 January 2026
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