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Quick Tips
- Check DMRC app for live train tracking
- Use smart card for discounted fares
- Avoid peak hours 8-10 AM and 5-8 PM
- Check station-specific timings on holidays
How to Reach Delhi Metro (DMRC) Customer Care
- 1Call the helpline — Dial 155370 (toll-free, no charges apply). Available 6:00 AM - 11:00 PM.
- 2Email support — Write to helpline@dmrc.org. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.delhimetrorail.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Delhi Metro (DMRC) Issues
Users commonly contact Delhi Metro (DMRC) customer care for these issues:
Booking not going through
Payment deducted, no ticket
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 28 January 2026
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