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Quick Tips
- Dial 139 for all railway enquiries and complaints (24/7)
- WhatsApp 7208819987 for AC/First class unauthorized travel complaints (text only)
- Mumbai Division ADRM: 022-67455005 for escalation
- Use RailMadad app for real-time complaint tracking
How to Reach Mumbai Central Railway (Local Trains) Customer Care
- 1Call the helpline — Dial 139 (toll-free, no charges apply). Available 24/7.
- 2Visit the official website — Go to cr.indianrailways.gov.in for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Mumbai Central Railway (Local Trains) Issues
Users commonly contact Mumbai Central Railway (Local Trains) customer care for these issues:
Booking not going through
Payment failing
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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