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Quick Tips
- Online degree and certification programs
- Career counselling available
- EMI options for payment
- Use student dashboard for support
- Placement assistance included
How to Reach upGrad Customer Care
- 1Call the helpline — Dial 1800-210-2020 (toll-free, no charges apply). Available 9:00 AM - 9:00 PM (Mon-Sat).
- 2Email support — Write to support@upgrad.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.upgrad.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common upGrad Issues
Users commonly contact upGrad customer care for these issues:
Course not loading
Video won't play
Certificate not issued
Can't log in
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 7 January 2025
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