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Quick Tips
- Use in-app Help for support
- Subscription issues via app
- Cancellation requests in writing
- Download content for offline use
- BYJU's exam prep for competitive exams
How to Reach BYJU'S Customer Care
- 1Call the helpline — Dial 1800-200-2233 (toll-free, no charges apply). Available 9:00 AM - 9:00 PM (All days).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to byjus.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common BYJU'S Issues
Users commonly contact BYJU'S customer care for these issues:
Course not loading
Video won't play
Certificate not issued
Can't log in
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 7 January 2025
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