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Payumoney Helpline & Customer Care

Contact Information

Verified

Tap to call

Support Hours

Mon-Fri, 10 AM - 7 PM

Support Email

[email protected]
Send a complaint directly to Payumoney support.
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Quick Tips

  • Raise support tickets at help.payu.in for fastest resolution
  • Email [email protected] for general queries
  • Escalate unresolved complaints to [email protected]
  • Further escalation to Nodal Officer: [email protected]
  • PayU does not offer a public-facing customer care phone number

How to Reach Payumoney Customer Care

  1. 1
    Call the helpline — Dial the number above. Available Mon-Fri, 10 AM - 7 PM.
  2. 2
    Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to www.payumoney.com for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Payumoney Issues

Users commonly contact Payumoney customer care for these issues:

Payment failing
Money deducted, not credited
Wallet won't load
KYC not completing

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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