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Quick Tips
- Payment gateway for businesses
- Raise support ticket on dashboard
- Check transaction status in dashboard
- Refunds processed within 5-7 days
- Contact merchant for payment issues
How to Reach Razorpay Customer Care
- 1Call the helpline — Dial 080-46602500. Available 10:00 AM - 7:00 PM (Mon-Fri).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to razorpay.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Razorpay Issues
Users commonly contact Razorpay customer care for these issues:
Payment failing
Money deducted, not credited
Wallet won't load
KYC not completing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 7 January 2025
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