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Quick Tips
- Payment gateway for merchants
- Contact merchant for refund issues
- Transaction ID needed for support
- Check email for payment confirmation
- LazyPay for pay later option
How to Reach PayU Customer Care
- 1Call the helpline — Dial 080-46655666. Available 10:00 AM - 7:00 PM (Mon-Fri).
- 2Email support — Write to support@payu.in. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to payu.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common PayU Issues
Users commonly contact PayU customer care for these issues:
Payment failing
Money deducted, not credited
Wallet won't load
KYC not completing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 7 January 2025
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