Want your brand on this page?Advertise with us
Quick Tips
- Call 133 937 or email complaints@optus.com.au
- Use the Optus app for account self-serve
- Have your account number ready
How to Reach Optus Customer Care
- 1Call the helpline — Dial 133 937.
- 2Email support — Write to complaints@optus.com.au. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.optus.com.au for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Optus Issues
Users commonly contact Optus customer care for these issues:
Service not working
Can't connect
App not loading
Bill payment failing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Optus down right now?
Check live status, report issues & see if others are affected