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Quick Tips
- Check exchange status on the platform dashboard
- Enable 2FA for account security
- Contact support for trading or withdrawal issues
How to Reach Koinex Customer Care
- 1Call the helpline — Dial N/A.
- 2Email support — Write to support@koinex.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to koinex.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Koinex Issues
Users commonly contact Koinex customer care for these issues:
Withdrawal stuck
Deposit not showing
Trading halted
KYC not completing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Koinex down right now?
Check live status, report issues & see if others are affected