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Quick Tips
- Global crypto exchange
- Use in-app chat for support
- Check status.kucoin.com for issues
- Enable all security features
- Trading bots available
- Verify official KuCoin links
How to Reach KuCoin Customer Care
- 1Call the helpline — Dial In-App Support Only. Available 24/7.
- 2Email support — Write to support@kucoin.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.kucoin.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common KuCoin Issues
Users commonly contact KuCoin customer care for these issues:
Withdrawal stuck
Deposit not showing
Trading halted
KYC not completing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 19 January 2026
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