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KuCoin Helpline & Customer Care

Contact Information

Verified
In-App Support Only

Support Hours

24/7

Support Email

support@kucoin.com

Official Website

https://www.kucoin.com
Send a complaint directly to KuCoin support.
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Quick Tips

  • Global crypto exchange
  • Use in-app chat for support
  • Check status.kucoin.com for issues
  • Enable all security features
  • Trading bots available
  • Verify official KuCoin links

How to Reach KuCoin Customer Care

  1. 1
    Call the helpline — Dial In-App Support Only. Available 24/7.
  2. 2
    Email support — Write to support@kucoin.com. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to www.kucoin.com for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common KuCoin Issues

Users commonly contact KuCoin customer care for these issues:

Withdrawal stuck
Deposit not showing
Trading halted
KYC not completing

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

Last reviewed on 19 January 2026

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