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Quick Tips
- Register complaints on Bima Bharosa portal at bimabharosa.irdai.gov.in
- Use IGMS for tracking complaint status online
- Contact your insurer grievance cell first before approaching IRDAI
- Keep policy number and complaint details ready before calling
How to Reach IRDAI Customer Care
- 1Call the helpline — Dial 1800-4254-732 (toll-free, no charges apply). Available Mon-Fri 9:30AM-5:30PM.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to irdai.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common IRDAI Issues
Users commonly contact IRDAI customer care for these issues:
App not working
Transaction failed
Account issue
Can't place order
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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