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Quick Tips
- Check the Hydro One storm centre for outage maps and restoration times
- Report outages online or by calling the 24/7 automated system
- Sign up for outage alerts via text or email for your address
How to Reach Ontario Hydro One Customer Care
- 1Call the helpline — Dial 1-888-664-9376 (toll-free, no charges apply). Available 24/7 for power outages.
- 2Visit the official website — Go to www.hydroone.com for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Ontario Hydro One Issues
Users commonly contact Ontario Hydro One customer care for these issues:
Can't pay bill online
Portal not loading
Complaint not registering
App not working
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Ontario Hydro One down right now?
Check live status, report issues & see if others are affected