Heartland Bank NZ Helpline & Customer Care

Heartland Bank NZ logo

Contact Information

Verified

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Support Hours

Mon-Fri 8:30AM-5PM NZST

Send a complaint directly to Heartland Bank NZ support.
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Quick Tips

  • Savings/deposits: 0800 85 20 20 / invest@heartland.co.nz
  • Car loan: 0800 85 30 30 / customerservice@heartland.co.nz
  • Have your account number ready

How to Reach Heartland Bank NZ Customer Care

  1. 1
    Call the helpline — Dial 0800 85 20 20 (toll-free, no charges apply). Available Mon-Fri 8:30AM-5PM NZST.
  2. 2
    Email support — Write to invest@heartland.co.nz. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to www.heartland.co.nz for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Heartland Bank NZ Issues

Users commonly contact Heartland Bank NZ customer care for these issues:

Can't log in to portal
Transfer not processing
Verification code not arriving
App not loading

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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