ASB KiwiSaver Helpline & Customer Care

ASB KiwiSaver logo

Contact Information

Verified

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Support Email

retire@asb.co.nz

Official Website

https://asb.co.nz
Send a complaint directly to ASB KiwiSaver support.
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Quick Tips

  • Try the mobile app if the website is down
  • Check your internet connection first
  • Contact your branch directly for urgent matters

How to Reach ASB KiwiSaver Customer Care

  1. 1
    Call the helpline — Dial 0800 272 738 (toll-free, no charges apply).
  2. 2
    Email support — Write to retire@asb.co.nz. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to asb.co.nz for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common ASB KiwiSaver Issues

Users commonly contact ASB KiwiSaver customer care for these issues:

App not loading
Can't log in
Trades not executing
Withdrawal failing

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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