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Quick Tips
- Call 044-6667-8080 for reception and general enquiries (Mon-Fri 9AM-5PM IST)
- Email [email protected] for general support queries
- Submit a formal support ticket at support.freshworks.com/support/tickets/new
- Use the IVR: Press 1 for Sales, Press 2 for Support, Press 3 for Billing
- Freshworks is B2B SaaS — support channels are designed for business customers
How to Reach Freshworks Customer Care
- 1Call the helpline — Dial 044-6667-8080. Available Mon-Fri 9AM-5PM IST.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.freshworks.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Freshworks Issues
Users commonly contact Freshworks customer care for these issues:
Service is down
Getting errors
Dashboard not loading
Can't access account
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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