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Quick Tips
- Required for goods movement above Rs 50,000
- Generate before goods dispatch
- Valid for specific distance and time
- Keep GSTIN and invoice details ready
- Use SMS for quick generation: EWB to 77382-99899
How to Reach e-Way Bill GST Customer Care
- 1Call the helpline — Dial 1800-103-4786 (toll-free, no charges apply). Available 9:00 AM - 9:00 PM (Mon-Sat).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to ewaybillgst.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common e-Way Bill GST Issues
Users commonly contact e-Way Bill GST customer care for these issues:
Portal not loading
Can't link account
Payment not going through
Application not submitting
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 16 January 2026
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