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Quick Tips
- Track consignment on DTDC website
- Nearest DTDC franchise for pickup
- Express and economy services available
- International courier to 240+ countries
- Report missing items within 7 days
How to Reach DTDC Customer Care
- 1Call the helpline — Dial 1800-1020-444 (toll-free, no charges apply). Available 9:00 AM - 8:00 PM (Mon-Sat).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.dtdc.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common DTDC Issues
Users commonly contact DTDC customer care for these issues:
Tracking not updating
Can't schedule pickup
Shipment status stuck
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 7 January 2025
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