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Quick Tips
- Use the DEWA smart app to report outages and check restoration status
- Pay bills through the app or DEWA kiosks if the website is down
- For emergency power outages, call the 24/7 helpline immediately
How to Reach DEWA (Dubai Electricity) Customer Care
- 1Call the helpline — Dial +971 4 601 9999. Available 24/7.
- 2Visit the official website — Go to www.dewa.gov.ae for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common DEWA (Dubai Electricity) Issues
Users commonly contact DEWA (Dubai Electricity) customer care for these issues:
Can't pay bill online
Portal not loading
Complaint not registering
App not working
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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