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Quick Tips
- Your investments are managed automatically — outages do not affect portfolio management
- Have your account number ready when calling support
- Check CI Direct Investing email communications for service updates
How to Reach CI Direct Investing Customer Care
- 1Call the helpline — Dial 1-800-792-9355 (toll-free, no charges apply). Available 9:00 AM - 5:00 PM ET (Mon-Fri).
- 2Visit the official website — Go to www.cidirectinvesting.com for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common CI Direct Investing Issues
Users commonly contact CI Direct Investing customer care for these issues:
Can't place order
Portfolio not loading
KYC stuck
Withdrawal not processing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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