When This Service Typically Has Issues
Online services experience predictable patterns of peak usage and maintenance.
Try during off-peak hours if the service is consistently slow.
Testbook Not Working? What to Do
Good News: Testbook is currently working normally. If you're still facing issues, try these steps:
Rule out slow Wi‑Fi or mobile data before blaming the service.
Check your internet speed(opens in a new tab)- Clear browser cache and cookies
- Try accessing during off-peak hours (early morning 6-9 AM)
- Use mobile app if available (NTA, UPSC apps)
- Check if your registration/admit card is downloaded
- Try different browser (Chrome, Firefox, Edge)
- Check your internet connection
- Disable browser extensions that might interfere
Service Health Patterns
General service availability patterns and what to expect during outages.
Most services maintain status pages with real-time incident updates. Check the official status page or social media accounts for the most current information during an outage.
Frequently Asked Questions
Service Not Working — General Tips
Here are general troubleshooting tips that work for most online services.
Clear browser cache/cookies or try incognito mode
Try different DNS (1.1.1.1 or 8.8.8.8) to rule out DNS issues
Check the service's official social media for outage acknowledgment
Contact support via their help center or social media DMs
Don't retry transactions that error out — may cause duplicates
Service Outage — When to Worry
General guide for assessing any service outage severity.
Brief interruption. Retry, clear cache, or switch device/browser.
Check service status page or social media. Use alternatives if available.
Contact support. Document impact. Use backup services.
Request refund/credit. File complaint with relevant regulator or consumer protection body.
For any paid service with extended downtime, you likely have grounds for a refund or credit — always ask.