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Quick Tips
- Zomato has no official customer care phone — use in-app Help on your order only
- Any phone number claiming to be Zomato support is a scam
- Never share UPI PIN, OTP, CVV, or remote access
- Order issues: in-app chat; grievances: grievance@zomato.com
How to Reach Zomato Customer Care
- 1Call the helpline — Dial Chat Support Only. Available 24/7.
- 2Email support — Write to order@zomato.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.zomato.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Zomato Issues
Users commonly contact Zomato customer care for these issues:
Can't place order
App not working
Payment failing
Tracking not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 28 July 2026
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