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How to Reach SWAYAM / NPTEL Customer Care
- 1Call the helpline — Dial 1800-121-9025 (toll-free, no charges apply). Available 9:00 AM - 6:00 PM (Mon-Sat).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to swayam.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common SWAYAM / NPTEL Issues
Users commonly contact SWAYAM / NPTEL customer care for these issues:
Portal not loading
Can't register
Fee payment failed
Result not showing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 5 December 2024
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