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Star Citizen Helpline & Customer Care

Contact Information

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Send a complaint directly to Star Citizen support.
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Quick Tips

  • Visit robertsspaceindustries.com for official support
  • Check server status on official channels
  • Report issues through in-game support if available

How to Reach Star Citizen Customer Care

  1. 1
    Call the helpline — Dial Online Support Only.
  2. 2
    Email support — Write to support@cloudimperiumgames.com. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to robertsspaceindustries.com for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Star Citizen Issues

Users commonly contact Star Citizen customer care for these issues:

Server is down
Character not loading
Login queue stuck
Game keeps crashing

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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