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Quick Tips
- Official support is WhatsApp Sony LIV Assist: 85919 75331
- Email livsupport@sonyliv.com from your registered email
- Partner subscriptions (Jio/Airtel etc.) must be cancelled with the partner
- Clear app cache for playback issues
How to Reach Sony LIV Customer Care
- 1Call the helpline — Dial 85919-75331. Available 9:00 AM - 9:00 PM (All days).
- 2Email support — Write to livsupport@sonyliv.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.sonyliv.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Sony LIV Issues
Users commonly contact Sony LIV customer care for these issues:
Video won't play
Keeps buffering
Can't log in
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 28 July 2026
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