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Quick Tips
- Call 011-24622461 or 011-24010690/691 during office hours
- Email [email protected] ONLY for portal technical issues
- Do NOT file RTI for state government through this portal
- Payment via internet banking, debit/credit cards, and UPI
- Escalate to Under Secretary (IR-1) if helpdesk does not resolve
How to Reach Rti Online Customer Care
- 1Call the helpline — Dial 011-24622461. Available 9:00 AM to 5:30 PM, Mon-Fri (except public holidays).
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to rtionline.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Rti Online Issues
Users commonly contact Rti Online customer care for these issues:
Portal not loading
Can't log in
Application not submitting
OTP not coming
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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