RATP Paris logo

RATP Paris Helpline & Customer Care

Contact Information

3424

Tap to call

Support Hours

Daily 7AM-9PM CET

Official Website

https://www.ratp.fr
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Quick Tips

  • Dial 3424 from a French phone for Paris metro and bus information
  • Use the RATP app for real-time metro, RER, and bus schedules
  • Check the RATP traffic page for line disruptions before travelling

How to Reach RATP Paris Customer Care

  1. 1
    Call the helpline — Dial 3424. Available Daily 7AM-9PM CET.
  2. 2
    Visit the official website — Go to www.ratp.fr for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common RATP Paris Issues

Users commonly contact RATP Paris customer care for these issues:

Booking not going through
Payment failing
Can't cancel booking
App not loading

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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