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PayNow Helpline & Customer Care

Contact Information

Verified

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Quick Tips

  • PayNow is not a single CS desk — contact your bank/MPI
  • ABS lists participating bank hotlines on the PayNow page
  • For failed transfers, start with the sending bank

How to Reach PayNow Customer Care

  1. 1
    Call the helpline — Dial the number above.
  2. 2
    Visit the official website — Go to www.abs.org.sg/e-payments/pay-now for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common PayNow Issues

Users commonly contact PayNow customer care for these issues:

App not loading
Can't log in
Transfer not going through
Payment failing

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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