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Quick Tips
- Visit osu.ppy.sh for official support
- Check server status on official channels
- Report issues through in-game support if available
How to Reach osu! Customer Care
- 1Call the helpline — Dial Online Support Only.
- 2Email support — Write to support@ppy.sh. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to osu.ppy.sh for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common osu! Issues
Users commonly contact osu! customer care for these issues:
Matchmaking not working
Rank not loading
Server lag is bad
Can't connect
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is osu! down right now?
Check live status, report issues & see if others are affected