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Quick Tips
- For order issues, contact your buyer app (Paytm, Magicpin etc.) first
- WhatsApp ONDC Sahayak chatbot at +91-8130935050 for seller support
- Email [email protected] for technical/integration queries
- File formal complaints via ONDC Grievance Portal on ondc.org
How to Reach ONDC (Open Network for Digital Commerce) Customer Care
- 1Call the helpline — Dial 011-69208208.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.ondc.org for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common ONDC (Open Network for Digital Commerce) Issues
Users commonly contact ONDC (Open Network for Digital Commerce) customer care for these issues:
Portal not loading
Can't log in
Application not submitting
OTP not coming
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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