NTES (National Train Enquiry System) Helpline & Customer Care

NTES (National Train Enquiry System) logo

Contact Information

Verified
139

Tap to call

Support Hours

24/7

Support Email

ntes@cris.org.in
Send a complaint directly to NTES (National Train Enquiry System) support.
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Quick Tips

  • Dial 139 for train enquiry, PNR status, arrival/departure info
  • Visit enquiry.indianrail.gov.in for live train running status
  • Email ntes@cris.org.in for NTES system technical support
  • CRIS helpdesk: 011-26883443 (24/7)

How to Reach NTES (National Train Enquiry System) Customer Care

  1. 1
    Call the helpline — Dial 139 (toll-free, no charges apply). Available 24/7.
  2. 2
    Email support — Write to ntes@cris.org.in. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to enquiry.indianrail.gov.in for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common NTES (National Train Enquiry System) Issues

Users commonly contact NTES (National Train Enquiry System) customer care for these issues:

Can't book ticket
Payment not going through
Site not loading
PNR status not loading

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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