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Quick Tips
- Dial 139 for train enquiry, PNR status, arrival/departure info
- Visit enquiry.indianrail.gov.in for live train running status
- Email [email protected] for NTES system technical support
- CRIS helpdesk: 011-26883443 (24/7)
How to Reach NTES (National Train Enquiry System) Customer Care
- 1Call the helpline — Dial 139 (toll-free, no charges apply). Available 24/7.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to enquiry.indianrail.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common NTES (National Train Enquiry System) Issues
Users commonly contact NTES (National Train Enquiry System) customer care for these issues:
Can't book ticket
Payment not going through
Site not loading
PNR status not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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