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Quick Tips
- Check for planned maintenance on the website
- Call the helpline for outage reports
- Check official social media for updates
How to Reach NB Power Portal Customer Care
- 1Call the helpline — Dial 1-800-663-6272 (toll-free, no charges apply).
- 2Visit the official website — Go to nbpower.com for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common NB Power Portal Issues
Users commonly contact NB Power Portal customer care for these issues:
Outage map not loading
Bill payment failing
Meter reading not submitting
Can't log in
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is NB Power Portal down right now?
Check live status, report issues & see if others are affected