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Quick Tips
- Use the Metro Bank app for account access during website outages
- Visit a Metro Bank store — many are open 7 days a week
- Have your account number and security details ready when calling
How to Reach Metro Bank UK Customer Care
- 1Call the helpline — Dial 0345 08 08 500. Available 24/7.
- 2Visit the official website — Go to www.metrobankonline.co.uk for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Metro Bank UK Issues
Users commonly contact Metro Bank UK customer care for these issues:
App keeps crashing
Can't log in
Transfer not going through
Verification code not arriving
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Metro Bank UK down right now?
Check live status, report issues & see if others are affected