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Quick Tips
- Check the official website or app for outage updates
- Include your account region and device when emailing support
- Use Send Complaint on DownRightNow to pre-fill your issue
How to Reach Lichess Customer Care
- 1Contact support — No phone number is listed for Lichess. Use the email below or the official website.
- 2Email support — Write to contact@lichess.org. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to lichess.org for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Lichess Issues
Users commonly contact Lichess customer care for these issues:
Servers down
Can't find match
Can't log in
Severe lag
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Lichess down right now?
Check live status, report issues & see if others are affected