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Quick Tips
- Check the official website or app for live schedule updates
- Book tickets in advance during peak hours
- Use the mobile app for contactless ticketing
- Check official social media for service disruption alerts
How to Reach Kolkata Metro Rail Customer Care
- 1Call the helpline — Dial the number above.
- 2Visit the official website — Go to mfrp.indianrailways.gov.in for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Kolkata Metro Rail Issues
Users commonly contact Kolkata Metro Rail customer care for these issues:
Booking not going through
Payment failing
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Kolkata Metro Rail down right now?
Check live status, report issues & see if others are affected