Kolkata Metro Rail logo

Kolkata Metro Rail Helpline & Customer Care

Contact Information

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Quick Tips

  • Check the official website or app for live schedule updates
  • Book tickets in advance during peak hours
  • Use the mobile app for contactless ticketing
  • Check official social media for service disruption alerts

How to Reach Kolkata Metro Rail Customer Care

  1. 1
    Call the helpline — Dial the number above.
  2. 2
    Visit the official website — Go to mfrp.indianrailways.gov.in for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Kolkata Metro Rail Issues

Users commonly contact Kolkata Metro Rail customer care for these issues:

Booking not going through
Payment failing
Can't cancel booking
App not loading

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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