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Indian Railways Helpline & Customer Care

Contact Information

Verified
139

Tap to call

Support Hours

24/7

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Quick Tips

  • Dial 139 for all railway enquiries, complaints and assistance (24/7, 12 languages)
  • Press 1 for security/medical emergency, 2 for enquiry, 4 for general complaints
  • SMS MADAD followed by complaint description to 139 for text-based complaints
  • Lodge complaints online at railmadad.indianrailways.gov.in
  • Security helpline: 182

How to Reach Indian Railways Customer Care

  1. 1
    Call the helpline — Dial 139 (toll-free, no charges apply). Available 24/7.
  2. 2
    Visit the official website — Go to indianrailways.gov.in for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Indian Railways Issues

Users commonly contact Indian Railways customer care for these issues:

Can't book ticket
Payment not going through
Site not loading
PNR status not loading

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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