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Quick Tips
- Dial 139 for all railway enquiries, complaints and assistance (24/7, 12 languages)
- Press 1 for security/medical emergency, 2 for enquiry, 4 for general complaints
- SMS MADAD followed by complaint description to 139 for text-based complaints
- Lodge complaints online at railmadad.indianrailways.gov.in
- Security helpline: 182
How to Reach Indian Railways Customer Care
- 1Call the helpline — Dial 139 (toll-free, no charges apply). Available 24/7.
- 2Visit the official website — Go to indianrailways.gov.in for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Indian Railways Issues
Users commonly contact Indian Railways customer care for these issues:
Can't book ticket
Payment not going through
Site not loading
PNR status not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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