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Quick Tips
- Use the IIFL Markets app as an alternative if the web platform is down
- Place orders via the call-and-trade facility during platform outages
- Check market hours — trading platforms may be unavailable outside market hours
- Keep your Demat account details handy for call-and-trade orders
How to Reach IIFL Securities Customer Care
- 1Call the helpline — Dial 1800-267-2800 (toll-free, no charges apply). Available Mon-Fri 9AM-6PM.
- 2Email support — Write to cs@iifl.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to iiflsecurities.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common IIFL Securities Issues
Users commonly contact IIFL Securities customer care for these issues:
Can't log in
Order not placed
Funds not settled
Margin call issue
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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