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Quick Tips
- Use the ICA smart app for visa and Emirates ID services
- Book appointments online to avoid long queues at service centers
- Keep your passport and Emirates ID details ready for all applications
How to Reach ICA UAE (Federal Authority) Customer Care
- 1Call the helpline — Dial the number above. Available Sun-Thu 7:30 AM - 3:30 PM (GST).
- 2Visit the official website — Go to www.icp.gov.ae for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common ICA UAE (Federal Authority) Issues
Users commonly contact ICA UAE (Federal Authority) customer care for these issues:
Portal completely down
Can't log in
Service unavailable
Login verification failing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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