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Horizon Utilities Ontario Helpline & Customer Care

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Contact Information

Verified
1-833-253-2872

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Quick Tips

  • Check for planned maintenance on the website
  • Call the helpline for outage reports
  • Check official social media for updates

How to Reach Horizon Utilities Ontario Customer Care

  1. 1
    Call the helpline — Dial 1-833-253-2872.
  2. 2
    Visit the official website — Go to alectrautilities.com for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Horizon Utilities Ontario Issues

Users commonly contact Horizon Utilities Ontario customer care for these issues:

Outage map not loading
Bill payment failing
Meter reading not submitting
Can't log in

Experiencing an issue? Report it on the status page to alert other users.

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Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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