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Quick Tips
- Call the helpline for urgent appointments
- Try logging in from a different device
- Check service status on official social media
How to Reach Guy's and St Thomas' Portal Customer Care
- 1Call the helpline — Dial 020 7188 7188.
- 2Visit the official website — Go to guysandstthomas.nhs.uk for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Guy's and St Thomas' Portal Issues
Users commonly contact Guy's and St Thomas' Portal customer care for these issues:
NHS app not opening
GP appointment not booking
Repeat prescription failing
Can't log in
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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