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Quick Tips
- Alternate toll-free: 1800-102-3436
- Railway helpline: 0120-6438300, Defence: 0120-6438200
- Vendor assessment: 9667629900 (Mon-Fri 9AM-5:30PM)
- Walk-in: 2nd Floor, Jeevan Tara Building, Sansad Marg, Delhi
- Raise tickets online at gem.gov.in for tracked resolution
How to Reach GeM Portal Customer Care
- 1Call the helpline — Dial 1800-419-3436 (toll-free, no charges apply). Available Mon-Sat 9:00 AM - 10:00 PM.
- 2Email support — Write to [email protected]. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to gem.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common GeM Portal Issues
Users commonly contact GeM Portal customer care for these issues:
Portal not loading
Can't log in
Application not submitting
OTP not coming
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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