Defence eProcurement Portal Helpline & Customer Care

Defence eProcurement Portal logo

Contact Information

Verified

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Tap to call (Free)

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Support Hours

24/7

Official Website

https://defproc.gov.in
Send a complaint directly to Defence eProcurement Portal support.
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Quick Tips

  • Only defence organizations under MoD can publish tenders here
  • Register DSC before attempting bid submission
  • Check corrigendum section for tender amendments
  • Contact the Tender Inviting Authority for tender-specific queries

How to Reach Defence eProcurement Portal Customer Care

  1. 1
    Call the helpline — Dial 0120-4493395 (toll-free, no charges apply). Available 24/7.
  2. 2
    Email support — Write to support-eproc@nic.in. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to defproc.gov.in for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Defence eProcurement Portal Issues

Users commonly contact Defence eProcurement Portal customer care for these issues:

Portal not loading
Can't log in
Service unavailable
Form not submitting

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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