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Quick Tips
- Check order status via email confirmation
- Try a different browser or device
- Check official social media for service updates
How to Reach Coles Online AU App Customer Care
- 1Call the helpline — Dial 1800 061 562 (toll-free, no charges apply).
- 2Visit the official website — Go to coles.com.au for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Coles Online AU App Issues
Users commonly contact Coles Online AU App customer care for these issues:
Website not loading
Can't place order
Can't log in
Payment not going through
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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