Chennai Metro Water (CMWSSB) Helpline & Customer Care

Chennai Metro Water (CMWSSB) logo

Contact Information

Verified
1916

Tap to call

Tap to call

Support Hours

24/7

Support Email

cmwssb@tn.gov.in
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Quick Tips

  • Pay bills via CMWSSB portal
  • Report leakage via 1916
  • Request water tanker online
  • Visit office for new connections

How to Reach Chennai Metro Water (CMWSSB) Customer Care

  1. 1
    Call the helpline — Dial 1916 (toll-free, no charges apply). Available 24/7.
  2. 2
    Email support — Write to cmwssb@tn.gov.in. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to www.chennaimetrowater.tn.gov.in for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Chennai Metro Water (CMWSSB) Issues

Users commonly contact Chennai Metro Water (CMWSSB) customer care for these issues:

Service is completely down
Extremely slow, barely usable
Getting errors on the platform
Can't complete transactions

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

Last reviewed on 5 December 2024