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Quick Tips
- Pay bills via CMWSSB portal
- Report leakage via 1916
- Request water tanker online
- Visit office for new connections
How to Reach Chennai Metro Water (CMWSSB) Customer Care
- 1Call the helpline — Dial 1916 (toll-free, no charges apply). Available 24/7.
- 2Email support — Write to cmwssb@tn.gov.in. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.chennaimetrowater.tn.gov.in for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Chennai Metro Water (CMWSSB) Issues
Users commonly contact Chennai Metro Water (CMWSSB) customer care for these issues:
Service is completely down
Extremely slow, barely usable
Getting errors on the platform
Can't complete transactions
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 5 December 2024